Privacy Policy

Grand Concierge Services (“Grand Concierge”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, submit an enquiry, request a quotation, make a booking, or use any of our concierge services.

By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you contact us, complete a form, request a service, make a booking, or communicate with our team.

The information we collect may include:

• Your full name;
• Email address;
• Telephone or mobile number;
• Residential, billing, collection, or destination address;
• Travel dates, times, routes, and itinerary details;
• Accommodation, transportation, event, and lifestyle preferences;
• Details of additional travellers or guests;
• Special requests and accessibility requirements;
• Payment and billing information;
• Copies of identification or travel documents, where necessary;
• Messages, correspondence, enquiries, and feedback;
• Any other information you voluntarily provide to us.

Please only provide personal information about another person if you have their permission to do so.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies, including:

• Your IP address;
• Browser type and version;
• Device type and operating system;
• Approximate geographical location;
• Pages visited and time spent on the website;
• Referring website or source;
• Date and time of access;
• Website interaction and performance information.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and service requests;
• Provide quotations and personalised recommendations;
• Arrange and manage concierge services and bookings;
• Coordinate transportation, accommodation, security, reservations, events, and other requested services;
• Process payments and issue invoices or confirmations;
• Communicate booking updates and important service information;
• Provide customer support;
• Manage our relationship with you;
• Improve our website, services, and customer experience;
• Prevent fraud, misuse, and security incidents;
• Maintain internal business and transaction records;
• Comply with legal, regulatory, and contractual obligations;
• Send promotional communications where you have consented or where otherwise permitted by applicable law.

4. Legal Basis for Processing

Depending on your location and the circumstances, we process your personal information on one or more of the following grounds:

• To take steps at your request or fulfil a contract with you;
• Your consent, where consent is required;
• Our legitimate business interests, provided these interests do not override your rights;
• Compliance with a legal or regulatory obligation;
• Protection of your or another person’s vital interests.

5. Payments

Payments may be processed through authorised banks, payment gateways, or other third-party payment providers. We may not directly store your complete debit or credit card details. Payment providers process your information according to their own privacy policies and security standards.

6. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to arrange or deliver the services you request. These parties may include:

• Chauffeurs and transportation providers;
• Hotels, villas, and accommodation providers;
• Airlines, travel agents, and aviation service providers;
• Restaurants, venues, and event organisers;
• Security and protection service providers;
• Lifestyle, hospitality, and reservation partners;
• Payment processors and financial institutions;
• Website hosting, analytics, CRM, and IT providers;
• Professional advisers, insurers, and auditors;
• Government, regulatory, or law-enforcement authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose. We do not sell or rent your personal information to third parties.

7. International Data Transfers

As our services may involve international travel and global service providers, your information may be processed in countries other than the country in which it was collected. Where required, we take reasonable measures to ensure that appropriate safeguards are in place for such transfers.

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support marketing activities.

Cookies may include:

• Essential cookies: Required for the website to function properly.
• Preference cookies: Remember selected settings and preferences.
• Analytics cookies: Help us understand how visitors use our website.
• Marketing cookies: Help measure campaigns and display relevant advertising, where permitted.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

9. Marketing Communications

Where permitted, we may send you information about our services, offers, experiences, or events. You may withdraw your consent or opt out at any time by:

• Using the unsubscribe option included in an email;
• Replying to the communication with an opt-out request; or
• Contacting us using the details provided below.

Opting out of marketing will not prevent us from sending necessary service-related or booking-related communications.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect your information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for keeping any login details or booking references confidential.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage our relationship with you, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we will securely delete, anonymise, or restrict it, subject to our legal and operational obligations.

12. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Withdraw consent previously provided;
• Object to or restrict certain processing activities;
• Request a portable copy of your information;
• Opt out of direct marketing;
• Lodge a complaint with an appropriate regulatory authority.

Some rights may be subject to legal limitations. We may need to verify your identity before processing a privacy-related request.

13. Children’s Privacy

Our website and services are not directed towards children who are not legally able to provide valid consent in their jurisdiction. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information without appropriate permission, please contact us so that we can review and, where necessary, remove it.

14. Third-Party Links

Our website may contain links to third-party websites, booking platforms, social media services, or payment providers. We do not control and are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this page regularly to stay informed about how we handle your personal information.

16. Contact Us

If you have any questions, concerns, or requests concerning this Privacy Policy or the way we process your personal information, please contact us.